Solicit & Act on Feedback

Two transmasculine people sitting in conversation.jpg

Grantees provide valuable perspective that can help inform a funder’s support and services.


 
noun_note_778720_000000.png

Steps You Can Take

  • Anonymously survey grantees (or find ways to ask them conversationally) about your practices as a funder

  • Before making major changes or updates, glean grantee feedback to inform those changes

  • Inform grantees on how their input was used (or not) to inform your decision(s), and why

 
 

The Difference It Will Make

  • Offers insight that can help funders better serve grantees

  • Encourages mutual trust and authenticity

  • Improves funder practices and policies, with the potential to provide learning for the field of philanthropy

noun_Network_813649_000000.png
 
 
transparent-and-responsive@2x.png

What It Looks Like


“If we are to have a hope of accelerating solutions, broadening the distribution of solutions, and applying new insights and existing insights in a way that tackles problems at the scale they exist, we have to maximize all of our inputs. And we have to do so in a way that prioritizes trust. If we can’t trust each other, we cannot work together, we cannot communicate clearly and honestly. We cannot tackle challenges in an effective manner if we don’t have a trust-based relationship.”

- Peery Foundation

 
 

But What About…

“How can we respond to feedback when most grantees don’t fully understand the context of what we’re dealing with as funders and foundation leaders?”


Soliciting and acting on feedback does not mean you have to satisfy every suggestion you get. The goal is to listen to your grantees, trust that they know their experience better than you do, and listen for general themes that can improve your interactions with grantees overall.

do-the-homework@2x.png
 

From the Blog

“There are so many encouraging efforts in the philanthropic sector to enhance the practice of soliciting feedback. Ultimately, we build trust when we listen and act on what we hear — or at least communicate back why we cannot.”

— Pia Infante, The Whitman Institute

 
PIA.png